Terms of Service

> Kloch Rewind 11:11 is a thrift fashion brand that sells pre-loved and vintage clothing.
> Our platform operates as an e-commerce store offering curated thrift pieces.

> By using our services, you confirm that you are at least 18 years old or have legal parental/guardian consent.
> You also agree to provide accurate and complete information when making a purchase.

> All items sold on Kloch Rewind 11:11 are thrifted, pre-loved, or vintage and may show minor signs of wear.
> We ensure quality checks before listing products, but minor imperfections are to be expected.
> Products are sold on an as-is basis with no guarantees beyond what is described in the product listing.

> All orders placed are final, and we do not accept cancellations once the order has been confirmed.
> Payments must be made in full at checkout. We accept multiple online payment methods.
> In case of failed transactions, funds (if debited) will be refunded as per the payment gateway’s policies.

> We currently ship across India. Estimated delivery times will be provided at checkout.
> Shipping charges will be mentioned during checkout and may vary based on location.
> Kloch Rewind 11:11 is not responsible for delays due to unforeseen circumstances (e.g., courier issues, natural disasters, strikes, etc.)

> Due to the nature of thrifted items, we do not accept returns or exchanges unless the product received is completely different from what was ordered.
> In case of incorrect items, you must contact our support team within 24 hours of delivery with unboxing proof.
> Refunds (if applicable) will be processed within 7-10 working days to the original payment method.

> You agree not to misuse the website for fraudulent activities, unauthorized transactions, or unlawful purposes.
> We reserve the right to refuse service to anyone who violates these terms.

● All content, images, branding, and trademarks on Kloch Rewind 11:11 are owned by us and cannot be used without permission.

● Kloch Rewind 11:11 shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of our platform.

>We reserve the right to update these Terms of Service at any time. Changes will be posted on our website, and continued use of our platform will constitute acceptance of the updated terms.

For any queries or concerns, please contact us at: Email: 1111@kloch.in Website: www.rewind.kloch.in